JOINING LOCATION: Bangalore and Hyderabad
JOB ROLE : IT Helpdesk - Technical Service representative (100% voice process)
JOB DESCRIPTION:
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
MANDATORY SKILLS:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required for initial call handling
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
DESIRED SKILLS:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility: -
EXPERIENCE: 0 - 3yrs in Tech Support Voice Process
Any Graduate (10+2+3), Diploma Holders (10+3)
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
SELECTION PROCESS: -
Group discussion - Technical Interview - Communication Assessment round
MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organization"s reliving letter
-Photocopy of second previous organization"s reliving letter if the current or recent organization"s experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager
**This role is not into BPO domain. Interested Please walk-in to below address on 11th, 12th, 13th and 14th December between 12PM - 5PM
** Candidates who have attended the interview in the past 3 months should not appear for the interview.
VENUE DETAILS:
Place : BANGALORE
Venue : IBM India Pvt Ltd , Manyata G1 block, Nagawara Ring road, Bangalore
Time : 12 - 5 pm
Contact Person : Greeshma
Place : BANGALORE
Venue : IBM India Pvt Ltd , EGL D block, Kormangala Indranagar Ring road, Bangalore
Time : 12 - 5 pm
Contact Person : Hema
Place : HYDERABAD
Venue : IBM India Pvt Ltd, IBM Tower 3A, Mindspace, Hitech City, Madhapur, Hyderabad
Time : 12 - 5 pm
Contact Person : Madan / Sijo
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
